Information we collect
We may collect account information such as name, email address, phone number, profile photo, business name, service area, service type, booking details, address information, payment-related records, support messages, ratings, feedback, and app activity. Cleaner partners may also provide onboarding details such as business license information, insurance status, bonding status, identity or document information, and service preferences.
Location and booking data
Cleaning App uses location information to show nearby cleaners, calculate service areas, support route and arrival updates, and connect customers with available cleaner businesses. Customers may provide service addresses, and cleaners may provide service-area information or active location data during a booking.
How we use information
- To create and manage customer and cleaner accounts.
- To match customer requests with available cleaners.
- To process bookings, schedules, service updates, support issues, and notifications.
- To display cleaner profiles, service pricing, ratings, and availability.
- To improve platform safety, support, reliability, and fraud prevention.
- To operate the admin panel and internal service-management tools.
Payments and payouts
Payment method and payout information may be used to support customer payments, cleaner earnings, refunds, discounts, promotions, commissions, and related records. Sensitive payment information may be processed by payment providers and is handled according to their security requirements.
Sharing information
We share information only as needed to operate Cleaning App, including between customers and cleaners for active bookings, with service providers that help run the platform, with payment processors, with administrators for support and safety, or when required by law.
Data security
We use reasonable administrative, technical, and organizational measures to protect information. No system is perfect, so users should keep passwords private, avoid sharing account access, and keep communication inside Cleaning App whenever possible.
Your choices
You may update account details in the app where available, request support for account issues, control certain location permissions through your device, and contact us about privacy questions at help@cleaningapp.com.
Children
Cleaning App is intended for adults. Users must be at least 18 years old to create an account, book services, or register as a cleaner partner.
Updates to this policy
We may update this Privacy Policy as the platform grows, new features are released, or legal requirements change. Updates will be posted on this page with a new effective date.
Usage analytics
We use Google Analytics for Firebase to understand app sessions and screen views, and Google Analytics to understand visits to our public website. Basic usage data may include app-instance or browser identifiers, device and browser information, and approximate location derived by the provider. Advertising identifier collection, advertising personalization, and Google signals are disabled in this integration. We do not send account names, email addresses, contact-form messages, booking addresses, or payment details as analytics event parameters.
Website analytics cookies are optional and start only after you choose Allow analytics. You may change your choice using Analytics preferences at the bottom of any public website page. Website page addresses are sent without query strings or fragments, and automatic form tracking is disabled. Our Android analytics integration takes effect in app version 2.0.2 and later after installation. For privacy or deletion requests, contact help@cleaningapp.com.