Eligibility
You must be at least 18 years old to use Cleaning App, book a cleaning service, register as a cleaner partner, or manage payments. By using the platform, you confirm that the information you provide is accurate and that you are authorized to use the account.
Cleaning App service
Cleaning App is a technology platform that connects customers with cleaner businesses. Cleaner partners are responsible for the services they accept and perform. Customers are responsible for providing accurate service addresses, appointment details, access instructions, and any relevant household information.
Bookings and communication
All bookings, messages, support requests, service updates, changes, and payment-related activity should remain inside Cleaning App. Staying on the platform helps protect customers and cleaners by keeping a clear record of the appointment, service number, timing, updates, and support history.
Customer responsibilities
- Provide accurate contact and service-location information.
- Choose the correct service type and add-ons.
- Prepare the home so the cleaner can safely access requested areas.
- Respect cleaner time, service boundaries, and platform rules.
- Report issues through the app rather than moving the service off-platform.
Cleaner responsibilities
- Maintain accurate business, service-area, availability, and pricing information.
- Accept only the requests the cleaner can complete professionally.
- Use the app to update arrival, progress, completion, and support status.
- Follow appropriate cleaning practices and respect customer property.
- Keep customer communication and service changes inside Cleaning App.
Payments, pricing, and cancellations
Prices, discounts, add-ons, commissions, refunds, payouts, and payment methods may be managed through the app and admin panel. Cancellation rules may vary by service, cleaner, timing, promotion, or operational requirement.
Reviews and conduct
Users may leave ratings and feedback after service. Reviews should be honest, relevant, and respectful. Cleaning App may remove content or restrict accounts that misuse the platform, submit false information, harass others, bypass payments, or create safety concerns.
Limitations
Cleaning App works to provide reliable tools, but we cannot guarantee uninterrupted access, error-free operation, or that every cleaner will be available at all times. Service outcomes may depend on the selected cleaner, service type, property condition, and instructions provided.
Changes to these terms
We may update these Terms & Conditions as the product changes. Continued use of Cleaning App after updates means you accept the revised terms. Contact help@cleaningapp.com with questions.